Getting Accountability Frameworks Wrong

If an Accountability framework creates division and silos, the way it’s been implemented is wrong.

Whilst clarification of accountabilities and responsibilities is vital, especially where there is a need for segregation of duties, there should be more of a focus on the interactions needed between people in these roles to achieve outcomes.

RACI matrices are an important tool in process design, but here’s the important point: they are used to clarify who does what in the context of the delivery of an end-to-end process. Each step is dependent on each other and consequently each role is dependent on one another.

The minute you hear people using their accountabilities as an excuse to avoid collaboration (“that’s not my accountability”, “that’s not in scope for me”, etc) – it’s possible that something’s not quite right. This applies to all types of roles: business, technology, change, data…

There is no doubt that formalised accountability is important and needed.

But do those who are accountable understand that they are dependent on others, and just as they need others to collaborate with them, they need to be doing the same for everyone to collectively succeed?

#Data #Value #Success #Practical #Expert #Tips #DataValueSuccess 

#accountability #raci #responsibilities #roles #operatingmodel




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